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FAQs

Resealable Cello Bag FAQs  |  Interesting Information  |  Tips & tricks

How quickly will you dispatch my clear resealable cellophane bag order?

Lightning fast! Orders received before midday are shipped same day. Otherwise, it's within 24 hours (That's Mon - Fri. We don't work weekends!) See our shipping page for more information.

Should you have a "cello bag emergency" and need some desperately, just call us. We may still be able to help!

How long will it take to get my bags? 

We generally use Australia Post for deliveries. Express Post is overnight to most destinations and the day after for most others. You can check if you're in the Express Post network here.

If you select standard post for your order you'll need to allow 2 - 6 business days for delivery.

The delivery time of our resealable cellophane bags to New Zealand is 2 - 4 business days.

How much is postage? 

Postage starts at just $4.90 for small orders. Larger orders are generally $12.70 (or $14.90 Express) but delivery is free when you spend over $100. More info about shipping of your resealable cello bags. 

How do I work out which size cello bag I need? 

The width and the height of your object are only two of the dimensions you need to consider when finding the right size resealable cello bag. To take into account the depth / thickness as well, follow these instructions:

  1. If you have multiple items, put them in a plastic bag / glad wrap them / wrap them in paper first so they hold together and in the shape you want
  2. Take a length of ribbon or string and wrap it around the widest part of the object to be placed in the bag
  3. Mark where the ribbon meets itself
  4. Measure the length along a tape measure
  5. Divide by 2. This gives you the width of the item
  6. Do the same with the longest part of the object. This gives you the length

The width is the crucial measurement. You will need a little room to move, so select a cello bag size that is 5mm or so bigger than the width measurement of your item.

Bear in mind that the cellophane bag measurements are external and of course there could be a +/- 1mm variance in them. 

The flap with the adhesive strip is IN ADDITION to the bag measurements on our website. Any excess can be folded around the back of your item before adhering the seal for a snug fit. The image below shows a 40 x 65mm bag (+ flap).

What if you don't have the size I need?

Consider a bag that is the right width (bear in mind that you could turn the item 90 degrees), but has too much length. Just fold the excess around the back of the item and adhere wherever required for a snug fit. If there's nothing that will do the job, send an email to info(at symbol)resealablecellobags.com.au stating the size you need (please measure your item carefully using the instructions above), the quantity and your time frame. 

Is there any printing on the bags?

The bags themselves are crystal clear but we have two types of resealing strips - one that is perfectly plain and the other that has a tear away protective cover with red text (making them easy to see when it's important e.g. a commercial kitchen) which when peeled off, leaves only a discreet white print on the seal itself that reads "SEAL KING : Raise This Flap To Open."

Plain seal resealable cello bags     Seal King Resealable Cello Bags

If you have a preference for one type of seal over the other, please let us know when ordering and we will do our best to accommodate your request. 

What thickness are your resealable cello bags?

Thick enough to be strong and substantial, but fine enough to be light and absolutely crystal clear. Technically speaking, our bags are 40 micron (sometimes expressed as 4um or 0.04mm).

I received samples from you and they are folded. Will the "real" ones be creased?

Humble apologies. We send out so many cello bag samples that we have to fold them to fit into a small envelope (otherwise we'd go broke!) When you place your order, rest assured, they will be packed so there are no creases.

Are your bags really cellophane?

"Cellophane" was originally the name for a patented product made from cellulose but over the years the word has become generic and is commonly used to refer to a wide variety of clear, crisp plastic film products. Our bags are made of Biaxially Oriented Polypropylene (referred to in the industry as BOPP). It's a bit like a tissue being referred to as a Kleenex and a vacuum cleaner a Hoover.

Are BOPP polypropylene cello bags better than the old fashioned Cellophane bags?

BOPP bags do not yellow with age, they do not become brittle over time, nor shrink and crinkle when exposed to moisture. They are clearer and never loose their glossy look. BOPP is also a far stronger material than the old fashioned Cellophane.

What about the environment?

BOPP bags are recyclable with the number "5" as its resin identification code. Check with your local council to see if you can put them in your home recycling bin or place them in a REDcycle bin at your local supermarket.

For more information on the REDcycle program that turns any soft, scrunchable plastic into durable outdoor furniture, go to the REDcycle website.

It is considered that the manufacturing process for BOPP and cellophane are no better than each other. Wikipedia has more information.

Are BOPP cello bags acid free archival?

Yes. The Biaxially Oriented Polypropylene (BOPP) used to make our cello bags is acid free and lignin free making it archival quality.

Do your prices include GST?

Yes. The prices advertised online are inclusive of GST.

Do you sell wholesale?

Yes. Here's a link to some more info on wholesale purchases of resealable cello bags.

Can I collect my order?

Yes! We are located in Templestowe, Victoria. If you would like to collect your order, just put the word "COLLECT" in the discount coupon field at checkout. This reverses any shipping charge and makes it clear to us that you'll be swinging by.

Within 24 business hours you will receive another email from us saying your order has been shipped, but in your case, it means your order is ready to collect. :) Please don't come before you receive that email because your order won't be ready and in fact, we might still be in our PJ's. ;P

Write in the notes section of your order form the date and approximate time you hope to collect the cello bags (collections can even be made outside business hours!) Our address will be at the bottom of the confirmation email you receive automatically once you have placed your order. 

What's the best way to store my cello bags?

Keep them in the bag in which they are supplied to you until you need to open them. Once you need to use them, a neat trick is to cut open one end (we like to cut a semi circle at the top and reinforce the opening with packing tape) and pull out individual bags as required, much like tissues from a box.

If I've already exposed the adhesive strip, how do I stop everything from sticking to it??!

Easy! A neat trick is to stick the cello bag back down on itself (i.e. the flap part of the bag). This leaves the bag open but the sealing strip covered. You can now freely move things in and out of your cellophane bag and reseal it when you're ready. This is also how you can reuse your resealable cello bags.

Do you have cello bags without the sticky seal?

No, we don't but you can cut off the flap with the sticky strip. The best way to do this is to ask a commercial printer to guillotine the whole pack (still in the external bag). They don't charge much and it's quick and easy.

When I pull the protective covers off the resealable cello bag adhesive strips I find they are static and stick to me. How do I manage this when I have lots of packaging to do?

As we use our cello bags for packaging our own products, we had the same problem. However, we devised a solution! Get some packing tape and stick it to a board on your packing desk with the adhesive face up. Place the strips on the tape as you go to keep those little blighters in their place!

What are your bank account details so I can make a direct deposit for my order?

We recommend copying and pasting these numbers to eliminate the chance of error.
Name : Resealable Cello Bags, Australia
BSB : 063491
Account Number : 10198224
Reference: Your order number (will be advised when you place your order over the phone)

What is your address?

We are in Templestowe, Victoria but as we do not have a showroom, you will need to contact us for the street address should you need it.

What is your ABN?

The ABN (Australian Business Number) for Resealable Cello Bags is 94 766 853 416. 

What are your T's & C's?

For more information on refunds, returns, exchanges, etc. please visit  our Terms & Conditions page